You may return* merchandise purchased from BuyersEdge for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 14 calendar days after the date of Delivery; it will be valid for 14 calendar days after it is issued.
Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your BuyersEdge Return Policy. Products that are returned to BuyersEdge with a missing, damaged or altered serial number will be refused RMA service and returned to you.
*Exceptions apply. See below
Canceling an Order Before Checking Out
You can cancel the order process at any time by clicking on the Shopping Cart button and deleting each item form your shopping cart.
A Restock fee of 10 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, not the shipping charge.
If you purchased a product from BuyersEdge that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 10 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a restocking fee.
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 24 hrs after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Upon delivery, it is the consumer's sole responsibility to inspect the TV/Big Screen/Monitor to insure that it is not physically damaged.
Physical Concealed Damaged TV’s: We must be notified within 24 business hours of receiving the product with this type of damage. Please contact our customer service with details 1-800-320-5195. We will have the product picked up by a shipping carrier of our choosing and once it is received back we will Re-ship the merchandise.
DO NOT SIGN the delivery manifest until you have inspected the TV/Big Screen/Monitor. Once you sign for the item, you are signing acceptance of the product "physically as is" and CANNOT refute the charges for a physically damaged unit from that point forward. If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.
No Sales Tax**- No sales tax applies towards Large Appliances
Extended Warranty Limitation
Certain products and services described on this web site are not available to all users due to insurance regulatory restrictions; the availability varies by global jurisdiction. CA residents are excluded from this program
If you are refusing the delivery of a package and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the delivery BOTH WAYS. Please note that a refund will be issued for the cost of the product only. You will NOT be reimbursed for the shipping, handling, and insurance charges. If refused by recipient the cost of return shipping will automatically be deducted from the amount being refunded and or applied to the exchange price, proof of cost of shipping may be supplied at the customer’s request.
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Product Does Not Meet Your Needs:
Before deciding on the model that you will purchase, carefully measure the area in which your appliance will be placed. It is equally important to know the correct voltage of the outlet that you will be using before purchase. Please take advantage of our talented product specialists to guide you through the selection of your product. Call or email us at sales@BuyersEdge.com.
If you receive merchandise that does not meet your needs please call our customer service department within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 15% restocking fee. We do not accept any returns on air conditioners or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.
- Delivery Methods
Were pleased to offer three levels of service
1.) Standard Freight Delivery: Larger, heavier items, items of a fragile nature, or items containing regulated materials, will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our Threshhold Delivery Service.
Outside of the NYC metro area: 1-3 weeks
Within the NYC metro area*: 2-4 days
*Metro area includes the five boroughs and parts of northern New Jersey, Westchester, Long Island
2.) Threshold Delivery: This Delivery method is preferred. The freight carrier will schedule a appointment 3 days before delivery at a convenient time of your choice. The product(s), will be brought into your home ,garage, or any safe location at ground level.
3.) White Glove Delivery: This service includes delivery of the items, inside your home, in the room of your choice.* As part of this service, the carton and packing materials are removed and disposed of. We highly recommend this option for larger, heavier appliances. White Glove Delivery is a premium service, and is available for an additional charge. Because of the care of handling in transit, white glove delivery usually spans 10-14 days. Please contact customer service for details!
Appliance Price Match Policy:
BuyersEdge will match any authorized dealer’s price!
If you find a lower price (including shipping, handling and delivery) on an identical branded item with the same features currently available for sale and delivery from an authorized dealer, contact BuyersEdge with the competitor’s details and we will match that total price.
When contacting BuyersEdge at 1-800-320-5195 or emailing sales@Buyersedge.com you must provide all information, including shipping, handling and delivery date. BuyersEdge reserves the right to require that a quote of a lower price from an authorized dealer be sent to us in writing.
Many of the products we sell offer mail-in rebates from the manufacturer. Please note that if the rebate form is not provided to the manufacturer in accordance with their rules, the manufacturer may refuse to honor the rebate, so be sure to follow the manufacturer’s instructions.
BuyersEdge will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. BuyersEdge will not match competitors' prices that result from a price match. BuyersEdge Price Match Policy does not apply to parts or accessories, BuyersEdge licensed partner websites or digital services. BuyersEdge will only price match guarantee will be valid prior to your order shipping out, once your order has shipped, we will not match a lower price. BuyersEdge reserves the right to revoke this policy at any time.
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
How to Return Merchandise:
Please contact us at 1-800-320-5195 or e-mail to support@BuyersEdge.com. If you do not have the return form; we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid We suggest that you use FedEx Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
All returned/exhanged merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. We reserve the right to refuse any such returns.
BuyersEdge.com – Returns
1764 New Durham Rd
South Plainfield, NJ 07080
.* Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. Due to certain manufactures restrictions the following products are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' authorized service centers: all Pioneer and Panasonic Digital DVD Recorders including TiVo, computer desktops and notebooks, printers, Sony Digital Cameras and Camcorders, headphones and earphones. To locate a service center near you, please refer to your product manual. Car Stereo and electronic equipment should be "bench-tested" PRIOR to installation (units that have been installed, scratched, or abused WILL NOT BE accepted for return or credit!). Pre-recorded videotapes, cassettes, CDs, DVDs and laser discs can only be exchanged for a different title, if unopened! Defective, pre-recorded videotapes, cassettes, CDs, DVDs and laser discs may be exchanged for same title ONLY! Extended Warranties are non-returnable and therefore non-refundable.
Sales and Other Taxes
BuyersEdge Electronics shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state. You agree to pay for any and all other applicable local, state or other taxes (if any) which are required to be collected by law in connection with the purchase of any products by you.
Disclaimer and Limitation of Liability as to Products Sold
All products offered on the BuyersEdge Electronics web site are guaranteed for 10 days from the date of the invoice. Except as expressly stated herein, BuyersEdge Electronics is merely a venue for the purchase of various products, and BuyersEdge Electronics and its parent companies make no representations or warranties, either express or implied, of any kind with respect to products sold on the BuyersEdge Electronics web site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum aggregate liability to BuyersEdge Electronics and its parent companies arising from any product sold on the BuyersEdge Electronics site shall be the price of the product ordered. In no event shall BuyersEdge Electronics, its parent companies and their respective directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to any product sold. Without limiting the foregoing, any warranties that apply toany product offered on the site are made by the manufacturer of such product and not by BuyersEdge Electronics or its parent companies, and neither BuyersEdge Electronics nor its parent companies shall be responsible or liable for any such warranties.
1764A New Durham Road
South Plainfield, N.J. 07080
Fax: (718) 743-2399
© 2008 Outlook Acquisition Corp. All rights reserved.